Fiscal Year 2012 Budget 54
Strategic Plan
Mission Statement:
The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of toll supported highways while
ensuring the highest possible level of customer service.
Strategic Priorities:
1. Promote the regional economy
2. Foster environmental responsibility and sustainability in roadway and agency operations (including maintaining the safety and efficiency of the Tollway System)
3. Increase collaboration with regional transportation and planning agencies
4. Further transparency and accountability
5. Enhance customer service for its 1.4 million daily drivers
Performance
Metric #
Aligned with
Strategic Priority # Performance Metric Performance Metric Purpose 2011 Internal Tollway
Target External Benchmark
1 2, 5 I-PASS Rush Hour Transactions
Percentage
Measures the number of drivers who use electronic toll
collection (i.e., I-PASS) during the Rush Hour period. The use of
I-PASS reduces traffic congestion at the toll plazas.
89% 90%
66% - Orlando Orange
County Expressway
Authority
2 2, 5 I-PASS All Hours Transactions
Percentage
Measures the number of drivers who use electronic toll
collection (i.e., I-PASS) during all hours of the day. The use of I-PASS
reduces traffic congestion at the toll plazas.
84% 85% 57% - Florida Turnpike
3 2, 3, 5 Travel Time Index Congestion
Measure
Measures the amount of systemwide traffic congestion. It is the
ratio between the Average Travel Time and the Free Flow Travel
Time (60 mph). Values greater than 1.00 reflect congestion.
AM Peak = 1.00
PM Peak = 1.07
Total Day = 0.98
AM=1.00
PM=1.00
TD=1.00
AM = 1.16 Atlanta
PM = 1.32 Atlanta
TD = Not Available
Personal Injury Response Time
=6:30 min
Fatality Response Time =3:44
min
Property Damage Response
Time =9:41 min
Overview of Tollway Operating Metrics
4 2, 5 Incident Response Time Measures the Tollway's ability to identify congestion creating
traffic incidents and ensure units arrive promptly to the scene.
PIR = 6:00 min
FR = 4:00 min
PDR = 10:00 min
PIR = Not Available
FR = 28:00 min
PDR = Not Available
Washington State Gray
Notebook
Exhibit 19
