Illustrative Examples: Department Manager; Flower Shop
Manager; Supervisor of Cashiers
41-1012 First-Line Supervisors/Managers of Non-
Retail Sales Workers
Directly supervise and coordinate activities of sales
workers other than retail sales workers. May perform
duties, such as budgeting, accounting, and personnel
work, in addition to supervisory duties.
Illustrative Examples: District Sales Manager; Dry Clean-ing
Manager; Blood-Donor Recruiter Supervisor
(Toll Collector) Receive and disburse money in es-tablishments
other than fi nancial institutions. Usually
involves use of electronic scanners, cash registers, or
related equipment. Often involved in processing credit
or debit card transactions and validating checks.
Illustrative Examples: Auction Clerk; Disbursement Clerk
41-2012 Gaming Change Persons and
(Slot Attendant) Exchange coins and tokens for pa-trons’
money. May issue payoffs and obtain customer’s
signature on receipt when winnings exceed the
amount held in the slot machine. May operate a booth
in the slot machine area and furnish change persons
with money bank at the start of the shift, or count and
audit money in drawers.
Illustrative Example: Carousel Attendant
41-2021 Counter and Rental Clerks
Receive orders for repairs, rentals, and services. May
describe available options, compute cost, and accept
Illustrative Examples: Airplane-Charter Clerk; Car Rental
Agent; Skate Shop Attendant
41-2022 Parts Salespersons
Sell spare and replacement parts and equipment in
repair shop or parts store.
Illustrative Examples: Parts Clerk; Auto Parts Salesperson;
Electronic Parts Salesperson
41-2031 Retail Salespersons
Sell merchandise, such as furniture, motor vehicles,
appliances, or apparel in a retail establishment. Exclude
Illustrative Examples: Car Dealer; Haberdasher; Wallpaper
41-3011 Advertising Sales Agents
Sell or solicit advertising, including graphic art,
advertising space in publications, custom made signs,
or TV and radio advertising time. May obtain leases for
outdoor advertising sites or persuade retailer to use
sales promotion display items.
Illustrative Examples: Radio Time Salesperson; Yellow
Pages Salesperson; Leasing Agent Outdoor Advertising
41-3021 Insurance Sales Agents
Sell life, property, casualty, health, automotive, or other
types of insurance. May refer clients to independent
brokers, work as independent broker, or be employed
by an insurance company.
Illustrative Examples: Insurance Broker; Insurance Solici-tor;
41-3031 Securities, Commodities, and Financial
Services Sales Agents
(Stock Broker) Buy and sell securities in investment
and trading fi rms, or call upon businesses and individu-als
to sell fi nancial services. Provide fi nancial services,
such as loan, tax, and securities counseling. May advise
securities customers about such things as stocks,
bonds, and market conditions.
Illustrative Examples: Investment Banker; Stock Trader
41-3041 Travel Agents
Plan and sell transportation and accommodations
for travel agency customers. Determine destination,
modes of transportation, travel dates, costs, and accom-modations
Illustrative Examples: Travel Consultant; Travel Counselor
41-3099 Sales Representatives, Services, All
All services sales representatives not listed separately.
Illustrative Examples: Data Processing Sales Representa-tive;
41-4011 Sales Representatives, Wholesale and
Manufacturing, Technical and Scientifi c Products
Sell goods for wholesalers or manufacturers where
technical or scientifi c knowledge is required in such ar-eas
as biology, engineering, chemistry, and electronics,
normally obtained from at least 2 years of post-second-ary
Illustrative Examples: Electronics Sales Representative;
Oilfi eld Equipment Sales Representative; Pharmaceutical
41-4012 Sales Representatives, Wholesale and
Manufacturing, Except Technical and Scientifi c
Sell goods for wholesalers or manufacturers to busi-nesses
or groups of individuals. Work requires substan-tial
knowledge of items sold.
Illustrative Examples: Diamond Broker; Oil Distributor;
41-9011 Demonstrators and Product Promoters
Demonstrate merchandise and answer questions for
the purpose of creating public interest in buying the
product. May sell demonstrated merchandise.
Illustrative Examples: Home Demonstrator; Exhibit-Dis-play
Model garments and other apparel to display clothing
before prospective buyers at fashion shows, private
showings, retail establishments, or photographer. May
pose for photos to be used for advertising purposes.
May pose as subject for paintings, sculptures, and other
types of artistic expression.
Illustrative Examples: Fashion Model; Mannequin;
41-9021 Real Estate Brokers
Operate real estate offi ce, or work for commercial real
estate fi rm, overseeing real estate transactions. Other
duties usually include selling real estate or renting
properties and arranging loans.
41-9022 Real Estate Sales Agents
(Buyer Broker) Rent, buy, or sell property for clients.
Perform duties, such as study property listings, inter-view
prospective clients, accompany clients to prop-erty
site, discuss conditions of sale, and draw up real
estate contracts. Include agents who represent buyer.
Illustrative Examples: Apartment Rental Agent; Land
Agent; Right of Way Agent
41-9031 Sales Engineers
Sell business goods or services, the selling of which
requires a technical background equivalent to a bac-calaureate
degree in engineering. Exclude “Engineers”
(17-2011 through 17-2199) whose primary function is
not marketing or sales.
Illustrative Examples: Aeronautical Products Sales
Engineer; Industrial Machinery Sales Engineer; Nuclear
Equipment Sales Engineer
Solicit orders for goods or services over the telephone.
Illustrative Examples: Telephone Salesperson; Telephone
41-9091 Door-to-Door Sales Workers, News and
Street Vendors, and Related Workers
Sell goods or services door-to-door or on the street.
Illustrative Examples: Peddler; Direct Selling
41-9099 Sales and Related Workers, All Other
All sales and related workers not listed separately.
Illustrative Examples: Bridal Consultant; Fund Raiser;
OFFICE AND ADMINISTRATIVE SUPPORT
43-1011 First-Line Supervisors/Managers of Offi ce
and Administrative Support Workers
Supervise and coordinate the activities of clerical and
administrative support workers.
Illustrative Examples: Claims Supervisor; Stock Room
Manager; Teller Supervisor
43-2011 Switchboard Operators, Including
Operate telephone business systems equipment or
switchboards to relay incoming, outgoing, and interof-fi
ce calls. May supply information to callers and record
Illustrative Examples: Communication Center Opera-tor;
Exchange Operator; Telephone Answering Service
43-2021 Telephone Operators
(Directory Assistance Operator) Provide information
by accessing alphabetical and geographical directories.
Assist customers with special billing requests, such
as charges to a third party and credits or refunds for
incorrectly dialed numbers or bad connections. May
handle emergency calls and assist children or people
with physical disabilities to make telephone calls.
Illustrative Examples: Long Distance Operator; Routing
43-2099 Communications Equipment
Operators, All Other
All communications equipment operators not listed
Illustrative Example: Telegraph Operator
43-3011 Bill and Account Collectors
Locate and notify customers of delinquent accounts
by mail, telephone, or personal visit to solicit payment.
Duties include receiving payment and posting amount
to customer’s account; preparing statements to credit
department if customer fails to respond; initiating
repossession proceedings or service disconnection;
keeping records of collection and status of accounts.
Illustrative Examples: Payment Collector; Collection Clerk;
43-3021 Billing and Posting Clerks and Machine
Compile, compute, and record billing, accounting, sta-tistical,
and other numerical data for billing purposes.
Prepare billing invoices for services rendered or for
delivery or shipment of goods.
Illustrative Examples: Calculating Machine Operator;
Invoice Control Clerk; Rating Clerk
43-3031 Bookkeeping, Accounting, and Auditing
Compute, classify, and record numerical data to keep
fi nancial records complete. Perform any combination
of routine calculating, posting, and verifying duties to
obtain primary fi nancial data for use in maintaining
accounting records. May also check the accuracy of fi g-ures,
calculations, and postings pertaining to business
transactions recorded by other workers.
Illustrative Examples: Accounts Receivable Clerk; Ledger
Clerk; Voucher Examiner
Wage Data 2009 47
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