ILLINOIS REGISTER 9487
DEPARTMENT OF COMMERCE AND ECONOMIC OPPORTUNITY
NOTICE OF RECODIFICATION
for energy assistance are denied or are not acted upon within prescribed timelines (see Section
100109.250(d)), or if the applicant disputes the amount or type of assistance granted. LAAs shall
inform each applicant of their right to the appeals process. The hearing and appeals process
includes three levels of appeal: the informal conference, the state review, and the formal
a) The Informal Conference
1) This process consists of an initial informal conference held by a staff
hearing officer of the LAA at which the applicant applied. This informal
conference is designed to ensure that the applicant understands the
reason(s) for the action taken by the LAA and to ensure that the
application was processed in accordance with Section 100109.250.
2) Any applicant receiving or denied energy assistance has a right to request
an informal conference within thirty (30) days of receipt of a notice of a
decision on the applicant's application.
3) Any applicant who has submitted a completed application but has not been
notified of the application status within thirty (30) days of the date of a
complete application, has a right to request an informal conference within
sixty (60) days of the date the application was complete.
4) Any applicant requesting an informal conference shall be furnished the
reason for the decision on the application and be allowed to review the
documents leading to the decision prior to the informal conference.
5) The informal conference must:
A) be held at the application site closest to the applicant's residence or
at the applicant's residence if they are confined;
B) be conducted by a LAA staff member who was not involved in the
original decision (the LIHEAP coordinator may also attend);
C) be held within fifteen (15) calendar days of the receipt of request;
D) afford the applicant an opportunity to bring an interpreter and/or
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