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Case manager comments regarding how effective their lead agency is in communicating about
HIV and related services (n=11)
IL (4) MO (7)
(2) Case management information is not
delivered in a timely manner.
(4) Lack of communication from grants
administration: not at case management
meeting, only hear from Case Manager
supervisor, not sure who is suppose to
communicate about services
(2) Much communication is about mandatory
issues (not necessarily related to case
management)
(2) Suggestion of providing information (i.e.
weekly bulletin or website) with the status of
resources at the time and how to access them,
also include other referrals for clients
(1) SCCHD forwards e-mails from the
Department
(1) Grants administration does not provide
timely responses
(1) Information is provided as grants
administration can
(1) Sometimes I am aware of services, and
sometimes I am not
Case managers were given a range of options to select regarding their level of HIV prevention
training, and how prepared they are to discuss prevention information with clients, presented
below.
Case manager indicated level of prevention training and ability to discuss prevention with clients
(n=39)
IL (n=12) MO (n=27)
I have had little or no HIV prevention training, but feel I can
discuss with clients 1 0
I have had some HIV prevention training, but feel I am not
prepared for clients 0 2
I have had some HIV prevention training, and feel I can discuss
with clients 5 11
I have had plenty of HIV prevention training, and am prepared
to discuss with clients 6 14
Most case managers (11/12) indicated that they discuss prevention issues with the clients more
than once a year. Case managers noted that they would like to share updated prevention
information with clients and that it is easier to discuss prevention when a client is honest about
their activities.
