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Illinois Digital Archives

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  • All fields: inquiries/complaints
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Display: 20

    • Annual Report: Consumer Services Division

    • ACD; Automated Call Distribution system; Consumer Services Online; Investigative Complaints; formal complaints; informal complaint; mediation
    • This report reviews utility performance in responding to their customers concerns as presented to CSD Staff. It includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving...
    • Annual Report: Consumer Services Division

    • ACD; ACTS; Automated Complaint Tracking System; Consumer Services Online; consumer opinion; csd; email service; informal complaints
    • This report includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified through investigations consumer...
    • Annual Report: Consumer Services Division

    • (CSD)
    • The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of...
    • Annual Report: Consumer Services Division

    • CSD; Consumer Services Online; Distributing Calls, Recording, and tracking data
    • The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of...

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