Amendatory Order

              AT&T MIDWEST PERFORMANCE MEASUREMENT USER GUIDE
Version 3.0
Page 1 of 76
Table of Contents
Table of Contents ...................................................................................................................................... 1
Pre-Ordering/Ordering .............................................................................................................................. 3
1.1 Average Response Time for Manual Loop Make-Up Information .................................................................3
1.3 Accuracy of Actual Loop Makeup Information Provided for DSL Orders.....................................................4
2. Percent Pre-Ordering Responses Received within “X” seconds.....................................................................7
4. OSS Interface Availability ............................................................................................................................10
5. Percent Firm Order Confirmations (FOCs) Returned Within “X” Hours/Days............................................12
6. Notification Timeliness................................................................................................................................16
12. Mechanized Provisioning Accuracy..............................................................................................................19
13. Order Process Percent Flow Through ...........................................................................................................20
13.1 Total Order Process Percent Flow Through..................................................................................................21
MI 2. Percentage of Orders Given Jeopardy Notices Within 24 Hours of the Due Date........................................22
CLEC WI 1 Average Delay in Original FOC Due Dates Due From RNM Notification 5A.............................................24
CLEC WI 9 RNM Process: Percent Quotes Returned Within 5 Business Days ...............................................................25
Billing ...................................................................................................................................................... 26
126. Bill Accuracy ...............................................................................................................................................26
CLEC BLG-3 Percent of Billing Claim Resolution Notifications Sent/Made Available within 30 Business Days.............27
Miscellaneous Administrative................................................................................................................. 29
22. Call Center Grade Of Service (GOS)............................................................................................................29
Provisioning ............................................................................................................................................ 31
29. Percent AT&T Midwest Caused Missed Due Dates .....................................................................................31
30. Percent AT&T Midwest Missed Due Dates Due To Lack Of Facilities .......................................................34
35. Percent Trouble Reports Within 30 Days (I-30) of Installation ....................................................................36
Maintenance............................................................................................................................................ 39
37.1 Trouble Report Rate Net of Installation and Repeat Reports........................................................................39
38. Percent Missed Repair Commitments ...........................................................................................................41
39. Mean Time to Restore Interval .....................................................................................................................43
40. Percent Out Of Service (OOS) < 24 Hours ...................................................................................................46
41. Percent Repeat Reports ................................................................................................................................47
Unbundled Network Elements (UNEs) - Provisioning........................................................................... 49
62. Average Delay Days For AT&T Midwest Caused Missed Due Dates .........................................................49
63. Percent AT&T Midwest Caused Missed Due Dates > 30 days.....................................................................51
WI 1 Percent No Access – UNE Loops Provisioning ............................................................................................53
WI 9 Percent Routine Network Modification (RNM) Orders................................................................................54
IN 1 Percent Loop Acceptance Testing (LAT) Completed on or Prior to the Completion Date...........................55
Unbundled Network Elements (UNEs) - Maintenance.......................................................................... 56
69.1 Percent of Trouble Reports Closed to AT&T Midwest Cause w/in 48 Hrs of a Previous Trouble Report
Closed to non-AT&T Midwest Cause...........................................................................................................56
WI 2 Percent No Access (Percent of Trouble Reports with No Access) – UNE Loops.........................................57